We help ServiceNow teams ship security, risk, and platform work faster and cleaner, by pairing certified hands-on consultants with AI that does the heavy lifting around the build.
Focused ServiceNow work where we have done it for real, not a long list of everything the platform can do.
Vulnerability Response, Security Incident Response, and Configuration Compliance, built end to end.
IRM and GRC programs that people actually use after go-live.
Years of customizations slow every upgrade. We find them, explain them, and help you retire the ones you no longer need.
Requirements, workshops, UAT, and training, run by people who also configure the platform.
AI does not replace your ServiceNow team. It removes the slow, repetitive work around them so they spend their time on decisions and design.
Requirements, design notes, and release notes drafted from the work itself, then reviewed by a consultant.
Test cases and UAT scripts generated from stories, so coverage stops depending on who had time.
Large configuration and customization reviews done in days instead of weeks.
Custom AI agents for repeatable team tasks, built with approval steps so nothing changes without a person saying yes.
A short working session to understand your instance, your team, and what "done" looks like.
A clear, fixed piece of work with a visible outcome, not an open-ended engagement.
Hands-on configuration alongside your team, with AI handling the documentation, testing, and review overhead.
Training, recorded walkthroughs, and documentation, so your team owns it on day one.
Beyond ServiceNow, we help small and mid-sized teams put AI to work on everyday business tasks, with a person approving every action that matters.
Roc City Mining Corp was founded in Rochester, New York ("Roc City") in 2021. The name comes from where we started. Today the only thing we mine is value from ServiceNow instances.
We are a small, senior, fully remote consulting group. You work directly with the people doing the work, and we have been delivering ServiceNow security and risk programs since 2021 for enterprise and public sector teams.
The same knowledge we bring to client work, shared openly. If you want to see how we explain the platform, start here.
Practice exams and study tools for ServiceNow certifications, built by certified practitioners and written to explain why each answer is right.
Free video lessons on YouTube that walk through the platform hands-on, from your first instance to tables, roles, and the CMDB.
Tell us what you are trying to get done. We will tell you honestly whether we are the right fit.
willo@roccitymining.com